JLL provided the integrated facility management (IFM) solution with an account management model. The key solution elements included:

• Centralisation of key functions such as helpdesk, FM’s, Work Order Management system (Corrigo), finance and invoice processing

• Business intelligence dashboards provided better insights and real time data. This made use of metrics to manage large portfolios for the client

• Fully transparent contract model. Devised contract model and scope of works that is fit for purpose and provides alignment with property strategy, which is profitable for JLL and is fully transparent for the client

• Adoption of transparent and stronger supplier management systems for vendor management

• Provided professional advice and guidance through operational efficiencies and by educating on compliance matters