The rise of the workplace experience manager

A recent JLL design solutions webinar explored the subject of how well-considered social strategies are vital to building teams and creating the best work environment for productivity.

Webinar panelist, Tracey Camilleri, explained that rather than focusing on metrics like square meters per person, ceiling heights, or counting days in the office, companies should measure these connection moments and think about how employees will be inhabiting the space.

It’s these social moments that foster social health and wellbeing, trigger possibility, improve team dynamics and create thriving workplace cultures, says Camilleri, co-author of The Social Brain: The Psychology of Social Groups. For workplace experience managers (WXMs), intentional social strategies can help increase tenant and employee engagement by focusing on the connection moments that matter.

Building these team dynamics could even be more productive than merely looking at an individual’s needs.

“Creating rituals and opportunities for interaction and shared experiences, eating, playing or socializing together, contributes hugely to wider company goals such as building relationships and trust,” says Davidson at JLL.