But day-to-day still beckons. Each day starts with the first of two checks of the property sustainability quality for institutional owners, looking for anomalies and recommending fixes. She earned her LEED Green certification a couple of years ago, with JLL’s encouragement. Then the day proceeds with dealing with problems as they arise, which can include closing out construction projects, contract generation, and filling in learning gaps for JLL Core Practices with onboarding sessions.

“You’re asking basic questions, such as whether anyone smells gas,” she says. “Or I could get an email that we need to onboard 30 new properties. I do onboard training for our team because I’ve been them — I’ve had my heels sink into the tar. I understand what our managers are going through and try to look at situations through their eyes.”

She is the recipient of a number of JLL Retail D.A.R.E Award for Retail Innovation and Excellence. With dedication and professionalism, Lisa started the Open-Air Learning Bridge program to help train new associates and serve as an ongoing resource in the Open-Air sector. When she’s not building that legacy supporting managers, properties, projects, and compliance she’s continuing her personal one, traveling the world with her daughter, practicing painting watercolors, returning to her teenaged love of archery, and practicing yoga.

“You have to learn patience,” she says. “And it’s important to be kind and gentle to ourselves.”

That includes the people she works with she says. Her job’s importance is as much about the Teams as the properties themselves.

“It’s not just the job, it’s the people knowing that if they call, I pick up,” she said. “It’s my honor to serve them, because I’ve been them.”