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The Impact of AI and Automation on the Workplace: The Role of the CEO in Shaping the Workplace of Tomorrow

​Key findings of this report:

  1. Automation and AI are no longer the future. Businesses have already started to feel the impacts and expect them to intensify within the next five years.
  2. The majority of CEOs understand that automation and AI will have different impacts on different workplaces and different workers within the same workplace.
  3. CEOs do not think that automation and AI will only affect entire job categories. Most of them believe that specific tasks within certain jobs will be more significantly affected.
  4. CEOs find it difficult to clearly communicate their company's automation and AI strategy to their employees. They also seem reluctant to involve external experts in devising and implementing this strategy, even when doing so would help.
  5. A large majority of those surveyed say their companies are active or proactive when it comes to dealing with the impacts of automation and AI on the workplace. Only 16.7% are passively managing the risks.
  6. CEOs realize that they have a role to play in defining automation, identifying the opportunities, and designing a plan to integrate it to the workplace. They also recognize that they must involve younger, more digitally-fluent employees in this process. A staggering 81.1% of CEOs would lead by example and automate parts of their job if AI was better at doing them than they are.
  7. CEOs understand the broader ramifications of automation and AI. To successfully transform the workplace, business leaders must also proactively work with government and other actors to lead the discussion about these broader issues.​​

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