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News Release


Jones Lang LaSalle survey identifies key challenges for facility management in China

Inability of FM suppliers to understand, support and align with core business is the biggest challenge to the delivery of FM services in China, according to a Jones Lang LaSalle survey with over 65 senior facility management professionals at the recent Workplace & FM Asia Summit 2012 conference held in Shanghai.

Key survey findings were:

• Almost half (49%) of respondents believe that alignment to core business is the biggest risk to FM outsourcing today while 44% believe it will have the greatest impact on FM in the future. This is in comparison to only 33% and 9% who chose cost in the same questions respectively; highlighting that cost is not the number one challenge facing facility managers in China.
• When users were asked which FM services they were currently using, and would be using in the future, there was almost a 50% increase in the need for a Full Service Suite, indicating a significant change in perception and understanding of FM outsourcing versus traditional hard and soft services out-tasking.
• The top three key drivers to FM outsourcing were documented service levels and performance measures, access to best practice and innovation and then value for money or reduced cost. 

“CRE leaders are rapidly re-assessing their existing team structures and skills so to achieve optimum business results. This pushes opportunities for FM outsourcing in China,” commented Natina Wong, Head of Commercial Accounts of Integrated Facilities Management for Jones Lang LaSalle. “We see this as a positive challenge and we are prepared to further invest in our operational platform, including talents and technology, to support our clients’ needs and better align with their business goals.”

Notes to editors

1. Jones Lang LaSalle surveyed 65+ senior facility management professionals at the Workplace & FM Asia Summit 2012 conference held in Shanghai on 13-14 September 2012
2. The results in Shanghai were compared to similar surveys conducted at similar events in Hong Kong and Singapore.
3. Infographic depicting the key findings from the survey in China.