JLL implemented integrated IFM model with functional leadership, sourcing expertise, and best practices. Achieved steady-state operations and continuous improvement.
Client story
Integrated facilities management for an American pharmaceutical company
Location
APAC (China, Japan)
Size
1.75 million sq. ft.
Challenges:
High-level Good Manufacturing Practice (GMP) requirement in pharmaceutical industry
To achieve cost saving glide path target with high service quality
Manage multiple departments interfaces and cross-functional working type
Solution & value creation:
Establishment of Integrated facilities management (IFM) programme — the Japan sites were previously under a self-delivery model
Full team on board across multiple manufacturing plants & offices in day 1 within short transition period
Robust training management, employee capability improvement plan and self-inspection to drive continuous improvement
Aligned cost saving plan with client, great team work to generate ideas and efficient execution
Results:
Implemented an integrated IFM model that provided functional leadership, sourcing expertise and best practices
Achieved steady-state operations and transfer into continuous improvement phase