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Facilities Management

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P&G, Beijing/china/en-gb/case-studies/146/procter-and-gamble-beijingP&G, Beijing<p>​​​<img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/Procter%20and%20Gamble%20logo.PNG" alt="Procter and Gamble logo" class="ms-rtePosition-2" style="margin:5px;" /><strong style="font-size:15px;color:#bc141a;">Project Background</strong></p><ul><li><strong style="line-height:1.6;">Commencement</strong><span style="line-height:1.6;">: July 2007</span><br></li><li><strong style="line-height:1.6;">Portfolio Area</strong><span style="line-height:1.6;">: 77,720sqm</span><br></li><li><strong style="line-height:1.6;">End-users</strong><span style="line-height:1.6;">: 1,020</span><br></li><li><strong style="line-height:1.6;">Facility Type</strong><span style="line-height:1.6;">: R&D Center with offices, warehouse, labs & training center</span><br></li><li><strong style="line-height:1.6;">Scope of Work</strong><span style="line-height:1.6;">: M&E maintenance (HVAC, UPS), PPM, EH&S, man</span><span style="line-height:1.6;">agement, reception, mailroom, meeting & events managemen</span><span style="line-height:1.6;">t, HelpDesk, janitorial, landscaping, security, car-park management, shuttle bus</span><br></li></ul><p><img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/Procter%20and%20Gamble,%20Beijing.PNG" alt="Procter and Gamble, Beijing.PNG" class="ms-rtePosition-2" style="margin:5px;" /><br></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Client Challenges</span></strong></p><ul><li><span style="line-height:1.6;">Expanding warehouse capacity and constructing 8 new labs.</span><br></li><li><span style="line-height:1.6;">New training center opened for client staff.</span><br></li><li><span style="line-height:1.6;">Renovate car-park area and improve management.</span><br></li></ul><p><br></p><p><span style="color:#bc141a;font-size:15px;"><strong>Our Solutions</strong></span></p><ul><li><span style="line-height:1.6;">JLL was recognized and awarded as P&G’s best contractor.</span><br></li><li><span style="line-height:1.6;">JLL team won the P&G Tech H&SE foundation award.</span><br></li><li><span style="line-height:1.6;">Warranted savings of US$ 259,000 for fiscal year 2013 - 2014.</span><br></li><li><span style="line-height:1.6;">Successfully provided service enhancements to vending, indoor plant, catering service operations.​</span><br></li></ul><div><span style="line-height:20.8px;">​</span><div><br></div><div><div><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies">cases about JLL Facilities Management Serv​ices​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​</div></div></div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
Google, Greater China/china/en-gb/case-studies/143/google-greater-chinaGoogle, Greater China<div>​<img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/Google%20Logo.PNG" alt="Google Logo" class="ms-rtePosition-2" style="line-height:20.8px;margin:5px;" /><strong style="color:#bc141a;font-size:15px;line-height:1.6;">Project Background</strong></div><ul><li><strong style="line-height:1.6;">Commencement: </strong><span style="line-height:1.6;">August 2006</span><br></li><li><strong style="line-height:1.6;">Portfolio Area: </strong><span style="line-height:1.6;">21,400sqm covering Beijing, Shanghai, Hong Kong and Taipei</span><br></li><li><strong style="line-height:1.6;">End-users: </strong><span style="line-height:1.6;"> 930</span><br></li><li><strong style="line-height:1.6;">Facility Type: </strong><span style="line-height:1.6;">Office</span><br></li><li><strong style="line-height:1.6;">Scope of Work: </strong><span style="line-height:1.6;">M&E maintenance (HVAC, electrical, plumbing), PPM, OneView, reception, meeting room management, mailroom and office support, space planning, energy management</span><br></li></ul><img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/Google.PNG" alt="谷歌" class="ms-rtePosition-2" style="line-height:20.8px;margin:5px;" /><span style="line-height:20.8px;"></span><div><br></div><p><br></p><p><br></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Client Challenges</span></strong></p><ul><li><span style="line-height:1.6;">Not enough car-park spaces for end-users.</span><br></li><li><span style="line-height:1.6;">Oversee office building upgrade/renovation.</span><br></li><li><span style="line-height:1.6;">Increase in special requests from</span><span style="line-height:1.6;"> client end-users.</span><br></li></ul><p><br style="font-size:15px;color:#bc141a;"></p><p><span style="font-size:15px;color:#bc141a;"><strong style="color:#bc141a;"><span style="color:#bc141a;">Our Solution</span></strong></span></p><ul><li><span style="line-height:1.6;">Onsite team negotiated with the landlord </span><span style="line-height:1.6;">on increasing parking spaces by 25 units, which reduced the waiting list of end-users.</span><br></li><li><span style="line-height:1.6;">Successfully managed renovations to the reception, sleeping room, and gym areas, and upgraded the ventilation systems in all bathrooms.</span><br></li><li><span style="line-height:1.6;">Added a punching bag for end-users to relieve stress and replaced timber flooring of yoga room.</span><br></li></ul><div>​<br><br><div><br><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies" target="_blank">cases about JLL Facilities Management Services​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​</div></div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
Pepsi, Shanghai/china/en-gb/case-studies/147/pepsi-shanghaiPepsi, Shanghai<p>​<img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/Pepsi%20logo.PNG" alt="Pepsi logo" class="ms-rtePosition-2" style="margin:5px;" /><strong style="color:#bc141a;font-size:15px;line-height:1.6;">Project Background</strong></p><ul><li><strong style="line-height:1.6;">Commencement</strong><span style="line-height:1.6;">: September 2012</span><br></li><li><strong style="line-height:1.6;">Portfolio Area</strong><span style="line-height:1.6;">: 16,214sqm</span><br></li><li><strong style="line-height:1.6;">End-users</strong><span style="line-height:1.6;">: 200</span><br></li><li><strong style="line-height:1.6;">Facility Type</strong><span style="line-height:1.6;">: R&D Center with lab, cafeteria, food</span><span style="line-height:1.6;"> demo area, warehouse & gym</span><br></li><li><strong style="line-height:1.6;">Scope of Work</strong><span style="line-height:1.6;">: M&E </span><span style="line-height:1.6;">maintenance (HVAC, R</span><span style="line-height:1.6;">ODI water system, fire system), Energy management, EHS management, receptionist, security, janitorial, landscaping, indoor plants, pest control services</span><br></li></ul><p><img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/Pepsi,%20Shanghai.PNG" alt="Pepsi, Shanghai" class="ms-rtePosition-2" style="margin:5px;" /><br></p><p><strong style="color:#bc141a;font-size:15px;"><span style="color:#bc141a;">Key Challenges</span></strong></p><ul><li><span style="line-height:1.6;">Several project defects during construction period.</span><br></li><li><span style="line-height:1.6;">Require Good Manufacturing Practice (GMP) service delivery and management.</span><br></li><li><span style="line-height:1.6;">Need Move, Add and Change (MAC) management and support, as well project management.</span><br></li></ul><p><br></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Our Solutions</span></strong></p><ul><li><span style="line-height:1.6;">Our onsite team worked closely with the client’s general contractor to identify and rectify 500 defects.</span><br></li><li><span style="line-height:1.6;">Applied best practices and leveraged our Centers of Excellence (COE) team to deliver exceptional service standards in line with GMP.</span><br></li><li><span style="line-height:1.6;">Leverage our strategic partner to deliver MAC and manage projects with our onsite team.</span><br></li></ul>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
Samsung, Beijing /china/en-gb/case-studies/151/samsung-beijingSamsung, Beijing <p>​​​​​<img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/Samsung%20logo.PNG" alt="Samsung logo " class="ms-rtePosition-2" style="margin:5px;width:100px;height:53px;" /><span style="line-height:1.6;font-size:15px;color:#bc141a;"><strong style="color:#bc141a;"><span style="color:#bc141a;">Project Background</span></strong></span></p><ul><li><strong style="line-height:1.6;">Commencement</strong><span style="line-height:1.6;">: May 2013</span><br></li><li><strong style="line-height:1.6;">Portfolio Area</strong><span style="line-height:1.6;">: 24,000sqm</span><br></li><li><strong style="line-height:1.6;">End Users</strong><span style="line-height:1.6;">: 1,200</span><br></li><li><strong style="line-height:1.6;">Facility Type</strong><span style="line-height:1.6;">: Headquarters office, 4 sales offices</span><br></li><li><strong style="line-height:1.6;">Scope of Work</strong><span style="line-height:1.6;">: Janitorial, Security, Landscaping, Reception, Pantry Service, Mailroom, Meeting Room Management</span><br></li></ul><p><img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/Samsung,%20Beijing.PNG" alt="Samsung, Beijing " class="ms-rtePosition-2" style="margin:5px;width:180px;height:380px;" /><br></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Client Challenges</span></strong></p><ul><li><span style="line-height:1.6;">Takeover and manage facilities operational budget and spend.</span><br></li><li><span style="line-height:1.6;">Implement and enhance Environmental Health and Safety (EHS) management.</span><br></li></ul><p><br></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Our Solutions</span></strong></p><ul><li><span style="line-height:1.6;">Successfully managed first year facilities budget to ensure no overspend.</span><br></li><li><span style="line-height:1.6;">Optimized operations through SOP enhancement and continuous client reporting  and support.​</span><br></li></ul><div><span style="line-height:20.8px;">​</span></div><div><div><br><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies" target="_blank">cases about JLL Facilities Management Services​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​​</div></div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
United Bank of Switzerland (UBS), China/china/en-gb/case-studies/148/united-bank-of-switzerland-chinaUnited Bank of Switzerland (UBS), China<p>​​​<img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/UBS%20logo.PNG" alt="UBS logo.PNG" class="ms-rtePosition-2" style="margin:5px;" /><strong style="font-size:15px;color:#bc141a;">Project Background</strong></p><ul><li><strong style="line-height:1.6;">Commencement</strong><span style="line-height:1.6;">: July 2013</span><br></li><li><strong style="line-height:1.6;">Portfolio Area</strong><span style="line-height:1.6;">: 241.6k sqft (2 sites in Beijing; 2 sites in Shanghai; 1 site in Guangzhou; 1 site in    Shenzhen and1 site in Hangzhou)</span><br></li><li><strong style="line-height:1.6;">Facility Type</strong><span style="line-height:1.6;">: Office and Data Center.</span><br></li><li><strong style="line-height:1.6;">Scope of Work</strong><span style="line-height:1.6;">: Budget/financial management; Critical environment management; Preventative and reactive maintenance; Occupational health and safety; Sustainability; Move management; Risk and compliance management; Minor project management; Minor works management; Disaster recovery; Cleaning services; Pest control services; Mail room services; Meeting room management; Audio and Video conference services; Reception services.</span><br></li></ul><p><img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/UBS,%20China.PNG" alt="UBS, China.PNG" class="ms-rtePosition-2" style="margin:5px;" /><br></p><p><strong style="color:#bc141a;font-size:15px;"><span style="color:#bc141a;">Achievements</span></strong></p><ul><li><span style="line-height:1.6;"><strong>Savings</strong>:  Achieved annualized RMB30.8k savings, i.e. equivalent to 25% of spend on indoor plants per year leveraging through JLL’s extensive vendor pool.</span><br></li><li><span style="line-height:1.6;"><strong>Process improvement</strong>:  Enhanced site inspection process and shortened resolution time between break/fix through proactively finding and fixing defects weekly versus previous reactive response to work orders.</span><br></li><li><span style="line-height:1.6;"><strong>Risk avoidance</strong>:  Imp</span><span style="line-height:1.6;">rove critical environment and engineering risk management through standardizing over</span><span style="line-height:1.6;"> 20 M&E processes and procedures to regional standards.​​</span><br></li></ul><div><span style="line-height:20.8px;">​</span></div><div><span style="line-height:20.8px;"><br></span><div><br><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies" target="_blank">cases about JLL Facilities Management Services​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​​</div></div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
Philips, Greater China/china/en-gb/case-studies/149/philips-greater-chinaPhilips, Greater China<p>​<img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/Philips%20logo.PNG" alt="Philips logo " class="ms-rtePosition-2" style="line-height:20.8px;margin:5px;width:100px;height:21px;" /><span style="font-size:15px;color:#bc141a;"><strong style="color:#bc141a;"><span style="color:#bc141a;">Project Background</span></strong></span></p><ul><li><strong style="line-height:1.6;">Commencement</strong><span style="line-height:1.6;">:  June 2008</span><br></li><li><strong style="line-height:1.6;">Portfolio Area</strong><span style="line-height:1.6;">:  360,000sqm across 57 sites in Greater China</span><br></li><li><strong style="line-height:1.6;">End-users</strong><span style="line-height:1.6;">: 500</span><br></li><li><strong style="line-height:1.6;">Facility Type</strong><span style="line-height:1.6;">: Manufacturing plants, offices</span><br></li><li><strong style="line-height:1.6;">Scope of Work</strong><span style="line-height:1.6;">: Integrated facilities management including account management, M&E maintenance (HVAC, fire systems, building maintenance), EHS management, reception, janitorial, security guard services, energy management</span><br></li></ul><p>​​</p><img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/Philips.PNG" alt="飞利浦" class="ms-rtePosition-2" style="line-height:20.8px;margin:5px;" /><p><span style="font-size:15px;color:#bc141a;"><strong style="color:#bc141a;"><span style="color:#bc141a;">​​Client Challenges</span></strong></span></p><ul><li><span style="line-height:1.6;">Require service level benchmarks and best practices.</span><br></li><li><span style="line-height:1.6;">Provide measurable cost savings initiatives and management.</span><br></li></ul><p><br></p><p><span style="font-size:15px;color:#bc141a;"><strong style="color:#bc141a;"><span style="color:#bc141a;">Our Solutions</span></strong></span></p><ul><li><span style="line-height:1.6;">Delivered LED project within budget and within 125,000 man hours lost time injuries (LTI) free.</span><br></li><li><span style="line-height:1.6;">Integrating new facilities into real estate portfolio after successfully completing due diligence as well as Testing & Commissioning.</span><br></li><li><span style="line-height:1.6;">Cost savings through utilities and energy management by changing lights to LED, installing dimmers, timers, and sensor lighting.​</span><br></li></ul><div><span style="line-height:20.8px;">​</span><div><br><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies" target="_blank">cases about JLL Facilities Management Services​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​​</div></div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
Microsoft, Pan China/china/en-gb/case-studies/145/microsoft-pan-chinaMicrosoft, Pan China<p>​<img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/Microsoft%20logo.PNG" alt="Microsoft logo " class="ms-rtePosition-2" style="margin:5px;" /><strong style="color:#bc141a;font-size:15px;line-height:1.6;">Project Background</strong></p><ul><li><strong style="line-height:1.6;">Commencement</strong><span style="line-height:1.6;">: </span><span style="line-height:1.6;">J</span><span style="line-height:1.6;">uly 2014</span><br></li><li><strong style="line-height:1.6;">Portfolio Area</strong><span style="line-height:1.6;">: </span><span style="line-height:1.6;">1.7M sft. (18 citie</span><span style="line-height:1.6;">s, 22 sites)</span><br></li><li><strong style="line-height:1.6;">Facility Type</strong><span style="line-height:1.6;">: </span><span style="line-height:1.6;">Headquarters office, 4 sales offices</span><br></li><li><strong style="line-height:1.6;">Scope of Work</strong><span style="line-height:1.6;">:</span><span style="line-height:1.6;"> </span><span style="line-height:1.6;">J</span><span style="line-height:1.6;">anitorial, Security, Landscaping, Reception, Pantry Service, Mailroo</span><span style="line-height:1.6;">m, Meeting Room </span><span style="line-height:1.6;">Management</span><br></li></ul><p><span style="line-height:1.6;"><img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/Microsoft%20%20Pan%20China%202.PNG" alt="Microsoft Pan China " class="ms-rtePosition-2" style="margin:5px;" /><br></span></p><p><span style="font-size:15px;color:#bc141a;"><strong style="color:#bc141a;"><span style="color:#bc141a;">Client Challenges</span></strong></span></p><ul><li><span style="line-height:1.6;">Transferring 86 incumbent staff from ex-FM services providers to JLL’s vendors with higher compensation which results in a complicate R&R impacts to new team setup.</span><br></li><li><span style="line-height:1.6;">Operations records/procedures/documents were not complete or ready to handover.</span><br></li><li><span style="line-height:1.6;">Management and unification of 95 vendor contracts in 22 different sites with multiple service levels.</span><br></li></ul><p><br></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Our Solutions</span></strong></p><ul><li><span style="line-height:1.6;">JLL onsite staff established and maintained a transparent communication and understood</span><span style="line-height:1.6;"> client as well as staff’s expectation to manage a smooth staff transfer.</span><br></li><li><span style="line-height:1.6;">Conducted Due Diligence, consolidated site information and developed total 23 site-oriented operation manuals.</span><br></li><li><span style="line-height:1.6;">Review contract SLA/KPI and establish management relationship and process to mange different vendors  located in different cities.</span><br></li></ul><div><p>​​​​</p><div><br><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies" target="_blank">cases about JLL Facilities Management Services​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​</div></div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
Dell, Chengdu /china/en-gb/case-studies/140/chengdu-dellDell, Chengdu ​<strong style="font-size:15px;color:#bc141a;">Project Background</strong><strong style="color:#bc141a;font-size:15px;line-height:24px;"><img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/Dell%20logo.PNG" alt="戴尔logo" class="ms-rtePosition-2" style="margin:5px;" /></strong><ul><li><strong style="line-height:1.6;">Commencement</strong><span style="line-height:1.6;">: May 2013</span><br></li><li><strong style="line-height:1.6;">Portfolio Area</strong><span style="line-height:1.6;">: 30,869sqm </span><br></li><li><strong style="line-height:1.6;">End-users</strong><span style="line-height:1.6;">: 4,220</span><br></li><li><strong style="line-height:1.6;">Facility Type</strong><span style="line-height:1.6;">: Computer assembly plant, administration office and  data center</span><br></li><li><strong style="line-height:1.6;">Scope of Work</strong><span style="line-height:1.6;">: M&E maintenance (Electrical, HVAC, Compressed Air System, UPS, Elevator, Boiler & Fire Protection System), PPM, reception, Helpdesk, mail service, janitorial, waste management, landscaping, catering and shuttle bus management.</span><br></li></ul><p>​<br></p><img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/Chengdu%20Dell.PNG" alt="成都戴尔" class="ms-rtePosition-2" style="line-height:20.8px;margin:5px;" /><span style="line-height:20.8px;"></span><div><br>​<strong style="font-size:15px;color:#bc141a;">Client Challenges</strong></div><ul><li><span style="line-height:1.6;">Require comprehensive Testing & Commissioning (T&C) of new equipment and systems.</span><br></li><li><span style="line-height:1.6;">Assist in grand opening of the site.</span><br></li><li><span style="line-height:1.6;">Help with operational ramp up of facility.</span><br></li><li><span style="line-height:1.6;">Identify ways to optimize operations.</span><br></li></ul><p><br></p><p><span style="font-size:15px;color:#bc141a;"><strong style="color:#bc141a;"><span style="color:#bc141a;">Our Solutions</span></strong></span></p><ul><li><span style="line-height:1.6;">Tracked and resolved T&C punch list with 100% civil work completed.</span><br></li><li><span style="line-height:1.6;">Supported grand opening and helped Dell save RMB80,000. </span><br></li><li><span style="line-height:1.6;">Canteen operational startup successf</span><span style="line-height:1.6;">ully launched on September 24th, 2013, with onsite team’s help. </span><br></li><li><span style="line-height:1.6;">Team rationalization by reducing 1 headcount.</span><br></li></ul><div><br>​<div><br><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies" target="_blank">cases about JLL Facilities Management Services​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​</div></div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
HSBC, China/china/en-gb/case-studies/144/hsbc-chinaHSBC, China<p>​​<img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/HSBC%20logo.PNG" alt="HSBC logo " class="ms-rtePosition-2" style="margin:5px;" /><strong style="font-size:15px;color:#bc141a;">Project Background</strong></p><ul><li><strong style="line-height:1.6;">Commencement</strong><span style="line-height:1.6;">: April 2007</span><br></li><li><strong style="line-height:1.6;">Portfolio Area</strong><span style="line-height:1.6;">: 2.3 million sqft in China </span><br></li><li><strong style="line-height:1.6;">Facility Type</strong><span style="line-height:1.6;">: 8 critical buildings/facilities (including headquarter offices a</span><span style="line-height:1.6;">nd data cente</span><span style="line-height:1.6;">rs) , >180 branch outlets, presence in over 50 cities</span><br></li><li><strong style="line-height:1.6;">Scope of Work</strong><span style="line-height:1.6;">:</span><br></li></ul><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><p><strong>Integrated Facilities Management</strong> including engineering services, critical environment management, building maintenance, receptionist services, janitorial services, catering services, events management, mailroom services, moves/space management, EHS compliance, procurement & financial management.<br><strong style="line-height:1.6;">Transaction Management</strong><span style="line-height:1.6;">  (global contract until Dec 2016)</span></p></blockquote></blockquote><p><img src="/china/en-gb/PublishingImages/Lists/CaseStudies/AllItems/HSBC.PNG" alt="HSBC.PNG" class="ms-rtePosition-2" style="margin:5px;" /><br></p><p><span style="font-size:15px;color:#bc141a;"><strong style="color:#bc141a;"><span style="color:#bc141a;">Client Challenges / Objectives for Outsourcing</span></strong></span></p><ul><li><span style="line-height:1.6;">Global standardized approach to operating practices, services and </span><span style="line-height:1.6;">delivery.</span><br></li><li><span style="line-height:1.6;">Reduction of risk.</span><br></li><li><span style="line-height:1.6;">Reduction of costs.</span><br></li></ul><p><br></p><p><span style="color:#bc141a;"><strong>Our Solution</strong></span></p><ul><li><span style="line-height:1.6;">Full risk transfer with a principal contract model adopted.</span><br></li><li><span style="line-height:1.6;">Global contract operation framework, with dedicated global, regional and country subject matter experts driving best practices and consistency.</span><br></li><li><span style="line-height:1.6;">Standardized playbook, procedures, trainings, management/risk/engineering/EHS/vendor assessment programs and reporting developed across the portfolio. </span><br></li></ul><p><br></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Our Achievements</span></strong></p><ul><li><span style="line-height:1.6;">Year-on-year improvement on contractual KPI scores and client satisfaction. </span><br></li><li><span style="line-height:1.6;">Successful contract renewals sustained a 7-year local relationship, subsequently expanding into a 5-year global contract in 2013 through 2018. </span><br></li><li><span style="line-height:1.6;">Best Performing Team in China Ovation Awards for 2013. </span><br></li><li><span style="line-height:1.6;">In 2014, energy savings generated was 3 million kWh annually, against target of 1.1 million kWh reduction.​</span><br></li></ul><div><span style="line-height:20.8px;"></span><br><div><br><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies" target="_blank">cases about JLL Facilities Management Services​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​</div></div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
Henkel, Shanghai /china/en-gb/case-studies/77/henkel-shanghaiHenkel, Shanghai <div>​<img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/Henkel%20Logo.PNG" alt=" 汉高 Logo " class="ms-rtePosition-2" style="line-height:20.8px;margin:5px;" /><strong style="color:#bc141a;font-size:15px;line-height:1.6;">Project Background</strong></div><ul><li><span style="line-height:1.6;"><strong>Commencement</strong>: June 2008</span><br></li><li><span style="line-height:1.6;"><strong>Portfolio Area</strong>: 33,159sqm   including lab area of 9,608sqm</span><br></li><li><span style="line-height:1.6;"><strong>End-users</strong>: 1,150</span><br></li><li><span style="line-height:1.6;"><strong>Facility Type</strong>: China R&D Center & Headquarters</span><br></li><li><span style="line-height:1.6;"><strong>Scope of Work</strong>: M&E maintenance (HVAC, UPS etc.), EHS support, reception, mailroom, meeting room management, Help Desk, janitorial, landscaping, security, car-park management, energy management, pest control, pantry service, space planning</span><br></li></ul><p></p><p><img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/Henkel%202.PNG" alt="汉高" class="ms-rtePosition-2" style="line-height:20.8px;margin:5px;" />​​<span style="line-height:1.6;">​​​</span></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Client Challenges</span></strong></p><ul><li><span style="line-height:1.6;">New members joining client team with subsequent change in working style and culture.</span><br></li><li><span style="line-height:1.6;">Increase in end-user headcount.</span><br></li><li><span style="line-height:1.6;">More projects in the pipeline and seeking additional support.</span><br></li></ul><p><br></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Our Solutions</span></strong></p><ul><li><span style="line-height:1.6;">Strengthening relationship with new and existing client stakeholders while adapting to new requirements.</span><br></li><li><span style="line-height:1.6;">Reviewing, monitoring and refining onsite operations including service levels and frequencies to accommodate the growth in end-user headcounts.</span><br></li><li><span style="line-height:1.6;">Onsite FM team continues to apply its project management experience and best practices in supporting client projects.</span><br></li></ul><div>​<br></div><div><div><br><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies" target="_blank" style="text-decoration:underline;">cases about JLL Facilities Management Services​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​​</div></div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453
FedEx, Guangzhou/china/en-gb/case-studies/142/guangzhou-fedexFedEx, Guangzhou<div>​​<img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/FedEx%20Logo.PNG" alt="FedEx Logo" class="ms-rtePosition-2" style="line-height:20.8px;margin:5px;" /><strong style="color:#bc141a;font-size:15px;line-height:1.6;">Project Background</strong></div><ul><li><strong style="line-height:1.6;">Commencement: </strong><span style="line-height:1.6;">March 2011</span><br></li><li><strong style="line-height:1.6;">Portfolio Area:</strong><span style="line-height:1.6;"> 100000 sqm </span><br></li><li><strong style="line-height:1.6;">End-users:</strong><span style="line-height:1.6;"> 1,200 </span><br></li><li><strong style="line-height:1.6;">Facility Type: </strong><span style="line-height:1.6;">Asia Pacific Distribution Center</span><br></li><li><strong style="line-height:1.6;">Scope of Work:</strong><span style="line-height:1.6;">  M&E maintenance (HVAC, electrical systems, </span><span style="line-height:1.6;">sorting system, generator, </span><span style="line-height:1.6;">x-ray scan machine, fire prevention </span><span style="line-height:1.6;">system. </span><span style="line-height:1.6;">elevator, ups, shutter gate, lighting system, water supply, heating </span><span style="line-height:1.6;">system), 24/7Hotline services, Sanitary & Plumbing, Maximo system, </span><span style="line-height:1.6;">warehouse and project management</span><br></li></ul><img src="/china/zh-cn/PublishingImages/Lists/CaseStudies/AllItems/FedEx.PNG" alt="广州联邦快递" class="ms-rtePosition-2" style="line-height:20.8px;margin:5px;" /><span style="line-height:20.8px;"></span><p><span style="line-height:1.6;">​<br></span></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Client Challenges</span></strong></p><ul><li><span style="line-height:1.6;">Provide measurable cost savings initiatives and management.</span><br></li><li><span style="line-height:1.6;">Implement and enhance Environmental Health and Safety (EHS) management.</span><br></li><li><span style="line-height:1.6;">Establish and monitor utilities and energy management programs.</span><br></li></ul><p><br></p><p><strong style="font-size:15px;color:#bc141a;"><span style="color:#bc141a;">Our Solutions</span></strong></p><ul><li><span style="line-height:1.6;">Achieved continuously yearly cost savings of an average of RMB800,000 from year 2011 to year 2014 due to vendor cost reduction and bulk purchasing. </span><br></li><li><span style="line-height:1.6;">Bidding, procurement , energy savings-framework, innovation</span><br></li><li><span style="line-height:1.6;">Provided innovative ideas to achieve energy savings by restructuring the facility framework, upgrading HAVC system and sorting system to boost the equipment efficiency. For example, the onsite team realized energy savings of 1,281,818.20 kwh through LED improvement including outdoor facility lighting enhancement project. </span><br></li><li><span style="line-height:1.6;">Zero EHS incident with no “first aid” and “near miss” case in the past three years</span><br></li><li><span style="line-height:1.6;">Retained a high client satisfaction rate. The quarterly review claims an average of 92% of satisfaction rate since year 2014. Fedex’  Global FM review for insurance recognized JLL’s excellent performance in  facilities risk mitigation. </span><br></li></ul>​<div><br><br></div><div><div><span style="line-height:20.8px;"><em>>>> ​</em><em>More information about </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management" target="_blank">JLL ​Facilities Management Services​​</a></em></span></div><div><div><em>>>> More </em><em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/services/corporates/facilities-management/case-studies" target="_blank">cases about JLL Facilities Management Services​</a></em></div><div><em>>>> More </em><a href="http://www.joneslanglasalle.com.cn/china/en-gb/case-studies" target="_blank"><em>JLL case studies</em></a>​</div></div></div>0x0100F03D47272AC15342926F7D713E448F1B00EB1C487C9E90A2419F545A2750B08453